Flights and passenger rights
Your rights after a flight delay or cancellation, how compensation is calculated, baggage rules and departure formalities. Sourced, and dated.
- Flight delay compensation: how much and how to claim it
Compensation depends on your arrival delay, not departure. EC 261 and UK261 amounts, the extraordinary circumstances defence, and how to claim.
- Your flight was cancelled: rights and how to claim
Cancellation gives you a refund or rerouting, plus cash compensation if the airline told you late. Notice periods, thresholds and how to claim.
- Denied boarding: overbooking and what you are owed
Denied boarding triggers compensation immediately and the extraordinary circumstances defence does not apply. Volunteering versus being bumped.
- What to do when your baggage is lost or delayed
Baggage claims under the Montreal Convention: the 1,519 SDR cap, the 7 and 21 day notice deadlines, the PIR report and how to claim.
- Missed your connection: what you are owed
Whether you're covered depends on one thing: single booking or separate tickets. Compensation rules, care obligations and how connections are counted.