Support

We usually reply within 1–2 business days.

Contact us

Questions, suggestions and bug reports: [email protected]

Including your app version and, if relevant, the flight number and date helps us respond faster. You can find your anonymous account ID in Settings — no personal information such as name or email is needed.

Subscription

The app opens on the subscription screen

Fly to Flight runs on a yearly subscription ($3.99/year); there is no free tier. If you have already bought it, tap Restore purchases on that screen to get access back through the same Apple ID — even after a factory reset or a move to a new device.

How do I cancel?

On iPhone: Settings → your Apple Account → Subscriptions → Fly to Flight → Cancel Subscription. Cancelling takes effect at the end of the current period; access continues until then. Refund requests go to Apple (reportaproblem.apple.com).

I paid but the app is still locked

Tap Restore purchases first. If it persists, email us with the transaction ID from your App Store receipt and we will match your subscription by hand.

Troubleshooting

Notifications aren't arriving

On iPhone, check Settings → Notifications → Fly to Flight and your in-app notification preferences. Low Power Mode and Focus modes can delay notifications. Notifications require an active subscription.

Flight info is missing or wrong

Flight data comes from providers and can occasionally lag; pull down on the flight card to refresh. Always rely on your airline's official channels for critical decisions. If you see a persistent error, tell us and we'll investigate with the provider.

My flight isn't found

Make sure you entered the flight number with its airline code (e.g. TK1923) and the correct date. Charter and some special flights may fall outside provider coverage.

How do I move my account?

Your access token is stored on your device. Before switching phones, we recommend exporting your data via Settings → My data.

Data & privacy

Export your data: Settings → My data. Delete your account and all data: Settings → Delete account. Without a subscription the app opens on the subscription screen; the delete link is at the bottom of it. See Account & Data Deletion for details.